Terms, Conditions & Policies

Home Boarding with Louise

Licence No. 142021

By making a booking with Home Boarding with Louise, you confirm that you have read, understood, and agreed to the following Terms, Conditions, and Policies.

Boarding Suitability

I provide licensed home boarding in my family home environment.

To ensure the safety and wellbeing of all dogs in my care:

• Dogs must be friendly and comfortable around other dogs.

• Dogs must be suitable for living in a home environment.

• I usually board a maximum of tfour small or medium-sized dogs at any one time.

I reserve the right to refuse or end a booking if a dog displays behaviour that may place themselves, other dogs, or people at risk.

This includes:

• aggression

• excessive distress

• destructive behaviour

• persistent indoor toileting

• unsafe behaviour around children or other dogs

Meet & Greets

All new dogs must attend a meet & greet before booking confirmation.

This helps ensure your dog is comfortable, settled, and suitable for home boarding.

Drop Off & Collection Times

Drop off and collection times are between:
7:30am – 7:30pm

Earlier daytime drop offs are recommended where possible to allow dogs time to settle before bedtime.

Home Boarding is charged per 24 hours.

Extended care on collection day is charged at:
£16 for up to 8 additional hours

Payments & Deposits

• A booking is not confirmed until a 50% deposit has been received.

• The remaining balance must be paid no later than 2 weeks before the boarding start date.

• Full payment may be required in advance during peak periods.

Cancellation Policy

For direct bookings:

• Full refunds are available for cancellations made more than 2 weeks before the booking start date.

• Cancellations made within 2 weeks of the booking start date are non-refundable.

Owners are advised to check that their travel insurance covers pet boarding cancellation fees.

Vaccination Policy

In accordance with licensing requirements, all dogs must be fully vaccinated.

Primary vaccination courses must be completed at least 2 weeks before boarding.

Vaccinations are required against:

• Canine parvovirus

• Canine distemper

• Canine adenovirus (infectious canine hepatitis)

• Leptospirosis

Kennel cough vaccination is recommended but not mandatory.

If your dog receives the live intranasal kennel cough vaccine, it must be administered at least 3 weeks before boarding.

Owners must provide proof of vaccination before boarding.

Flea & Worming Policy

Dogs must be up to date with flea and worm treatment before boarding.

If fleas are discovered during a stay, a £50 decontamination charge will apply.

Effective veterinary-prescribed flea treatment is strongly recommended.

Neutering Policy

I am unable to accept unneutered male dogs for boarding.

Female dogs in season cannot be accepted under any circumstances.

Veterinary Care & Emergencies

In the event of illness or emergency, I will attempt to contact the owner immediately.

If veterinary treatment is required, I reserve the right to seek treatment from:

1. Your registered veterinary practice where possible

2. My local veterinary practice if necessary

All veterinary costs incurred during boarding remain the responsibility of the owner.

CPR Consent

Owners may provide consent for canine CPR to be performed in an emergency situation if considered appropriate.

Whilst every reasonable care and precaution will be taken, dogs board entirely at the owner’s risk.

Home Boarding with Louise cannot accept liability for illness, injury, loss, or death unless caused by proven negligence.

Exercise & Socialisation

Dogs receive regular exercise, enrichment, supervision, and care throughout their stay at Home Boarding with Louise.

The minimum standard is:

• 2 walks per day

• Approximately 20 minutes each walk

Walks, exercise levels, and activities may vary depending on:

• age

• health

• weather conditions

• temperament

• owner preferences

Dogs may socialise with other suitable dogs in a controlled and supervised environment.

Off-Lead Walking

Owners must clearly state whether they consent to off-lead walking.

Dogs will only be walked off lead where deemed safe and appropriate.

Car Travel

Dogs may occasionally travel by car for walks or outings such as parks, beaches, or countryside locations. You can give permission for this.

Travel time would normally not exceed 1 hour.

Food, Bedding & Belongings

Owners must provide:

• sufficient food for the stay

• feeding instructions

• any medication

• lead/harness

• bedding if preferred

• bowls if requested

Medication prescribed by a vet must remain in original packaging with clear dosage instructions.

Photos & Updates

Regular photo and message updates may be sent during your dog’s stay.

With owner consent, photos may also occasionally be shared on social media or the website. Facebook - https://www.facebook.com/profile.php?id=61559896063667

Emergency Contact Requirement

Owners must provide an emergency contact who:

• is not travelling with them

• can make decisions if required

• is capable of collecting the dog in an emergency

This may include situations such as:

• illness

• aggression

• unsafe behaviour

• fire or flood

• unsuitable boarding behaviour

Privacy & Data Protection

Personal information and dog care records are collected solely for the purpose of providing safe and appropriate care. I am regisitered with the ICO.

Information may be securely stored electronically, including within Waggova.

Your information will never be sold or shared with third parties for marketing purposes. 

Agreement

By completing a booking form or leaving your dog in my care, you confirm that:

• all information provided is accurate

• you accept these Terms, Conditions & Policies

• your dog boards entirely at your own risk

• you authorise emergency veterinary treatment where necessary

Home Boarding with Louise reserves the right to update these Terms & Policies at any time.